The front desk clerk was kind and gracious and heard my concerns. We never did hear from the management other than to have the front desk clerk pass us the message that we "are welcome to check out early". In this case I was led to believe I would have a view of a courtyard. The room itself is nice sized but the room is not the only part of what I look for when I make reservations. I really wish the hotel had been more up front with the actual view. I can’t imagine this is the first time you have had to answer to this situation. I feel like we were taken advantage of and now we have no choice but to stay in this room due to the occupancy of this hotel and most others in the area. Had I known this was the balcony view I would have chosen a street view or really any other room. The sofa in the room is filthy and has several dark spots so much so that we are not comfortable sitting on. There is no indication on the website or when speaking with front desk that we would have a view of a roof and not the courtyard as advertised and paid for. I don’t believe we can call this view a courtyard view as we are looking directly at the roof of a building and electrical units and tar paper. Nice hotel however make sure you get a street view! Very disappointed in the “Premium Courtyard King” room we are in. We really enjoyed our first visit to Cape Charles and hope to return for longer next time.… We only stayed one night, so we were extra appreciative that Jawn allowed us to use the beach chairs, towels and outdoor shower after checking out. We didn't utilize the bikes or rent a golf cart but found them to be a nice touch the hotel offered. A light breakfast of fruit/yogurt/granola/oatmeal is available with coffee & juice. The shared courtyard terrace is very nice (the weather was a bit windy so we didn't get to enjoy it, unfortunately). We appreciated the extra space and the separate TV/kitchen area was useful for when our kids went to bed. Our room was surprisingly large (Queen Loft). The charming town has options for everyone from eateries, to bakeries, a distillery, shopping, plenty of ice cream choices and a candy store. It's a short walk to the beach, but there is plenty of parking along the edge of the dunes if you prefer to drive down. This is a fantastic amenity and lightened our packing load. We arrived quite early but were still able to use the hotel beach chairs and towels. The property is in the perfect location with parking along the street or adjacent lot (free). We booked a stay to Cape Charles at the last minute and were lucky enough to find space to accommodate our family at Hotel Cape Charles. We had hoped for more, so overall the experience was disappointing.… It is the end of the season so perhaps the rooms will receive the attention they need. We never saw an elevator so if access is an issue you should request a ground floor room. The hotel has umbrellas for rainy walks and chairs available to take to the beach which are both very thoughtful. The staff were always helpful and friendly. The complimentary breakfast was fine and the coffee was good. The mattress slept very well but had significant depressions where people had slept in it over time - perhaps time to look at replacing the mattress. We were not offered another room but were thanked for letting them know. We received a text the morning of our first day and reported the issue of the dirty carpets. The walls in the room itself needed a repaint or stains removed. The walls in the bathroom had spilled liquid on them which I cleaned with my washcloth. There was a tile with a large crack in the bathroom. Our room was in need of a refresh and a good cleaning as the carpets were very dirty. Wyndham Grand Cancun All Inclusive Resort & Villas.The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa.Hilton Grand Vacations Club on the Las Vegas Strip.Newport News-Williamsburg Airport Hotels.Hotels near Cape Charles Beachglass and Stories.Hotels near The Lemon Tree Gallery and Studio.Hotels near Breezes Wellness Spa & Boutique.
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